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RETURN & REFUND POLICY

La May sincerely apologizes for any inconvenience you may have experienced while using our products or services. We always strive to provide the best experience for our customers, and we are truly sorry that we were unable to meet your expectations or requirements on this occasion. Your dissatisfaction is something we deeply regret, and we are committed to listening and improving to serve you better in the future.

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To assist you in the product exchange or return process, La May kindly highlights some important conditions to ensure the procedure is handled quickly and smoothly. We hope you can review and follow the guidelines below:

Product Exchange and Return Conditions

To ensure the product exchange and return process goes smoothly and conveniently, La May kindly requests customers to note the following important conditions:

  • Product Integrity: The product must be in its original condition as when received, with no signs of tampering or alteration to its quality. This ensures La May can process exchanges or returns in compliance with our policies.

    (Note: If the product or pump is damaged during shipping, please notify La May's customer service team immediately for assistance. We are always ready to inspect and resolve any issues to protect your rights.)

  • Complete Packaging and Labels: Please retain all original packaging, labels, and any accompanying accessories (if applicable) in intact condition. This is a necessary requirement for La May to accept the exchange or return request under our policy.

  • Provide Proof of Purchase or Relevant Documents: To ensure quick and accurate processing of your request, please provide a purchase receipt or transaction verification documents (e.g., confirmation email, order number, etc.). These serve as proof for La May to verify and assist you effectively.

  • Return Period within 15 Days of Receipt: La May’s exchange and return policy applies within 15 days from the date of receipt. After this period, requests will no longer be accepted. Therefore, we kindly ask you to review and submit your request within the specified timeframe.

PRODUCT EXCHANGE AND RETURN PROCESS

To support our customers during the product exchange or return process, La May provides the following detailed guidelines:

  1. Contact customer service
    First, please reach out to La May's Customer Care team to notify us of your intention to exchange or return the product. You can use the following contact channels:

    When contacting us, please provide detailed information about the product you wish to exchange/return, the reason for the request, and your order number. This information will help our team quickly process your request.
     

  2. Confirmation of information
    After receiving your request, La May will verify all relevant order and product details. We will provide detailed instructions on how to package the product and the shipping carrier information for returning the item. Our team is always ready to assist if you need additional guidance or face any difficulties during the preparation process.
     

  3. Product inspection
    Once the product is returned to our warehouse, La May will carefully inspect its condition to ensure it meets the exchange and return conditions. The inspection process includes:

    • Verifying the product is intact and unused.

    • Checking the packaging, labels, and any accompanying accessories (if applicable).

    • Cross-checking the provided information with the request details.

    You will be notified as soon as the inspection process is complete.
     

  4. Exchange or return processing
    If the product fully meets the conditions, La May will process your request according to your preference:

    • Product exchange: You will receive a replacement product as soon as possible.

    • Refund: The corresponding amount will be refunded through your original payment method (bank transfer, e-wallet, etc.). Refund processing times depend on the bank or payment service provider's procedures.

    If the product does not meet the exchange and return conditions, La May will notify you and provide the most appropriate support solution to ensure your rights are protected.
     

La May is committed to accompanying you in all situations and striving to provide the best experience. If you need further information or assistance, please don’t hesitate to contact us. Thank you for trusting and choosing La May !

NOTES

  • Return shipping costs will depend on the specific circumstances. Lá Mây is committed to covering part or all of these costs if the return is due to our fault, such as incorrect product delivery, technical defects, or damage during transportation. In other cases, such as when customers change their minds about their purchase or select an unsuitable product, the shipping costs may be borne by the customer.

    We encourage customers to contact Lá Mây's Customer Support Team beforehand for specific advice and to find the best solution to ensure the return process is convenient and cost-effective.
     

  • Promotional or Discounted Products :
    Lá Mây would like to inform customers that products under special promotions or discounts may not be eligible for the same return policy as regular products. These offers are designed to provide the best value to customers, and some items may fall into the "non-refundable or non-exchangeable" category according to the policy.
    Please carefully review the product information and terms of the promotional program at the time of purchase. For any questions regarding the return conditions for promotional products, please contact Lá Mây for detailed assistance.

    Lá Mây greatly appreciates your understanding and cooperation in these cases. We are committed to working with transparency and dedication to ensure the best customer benefits in every transaction. If you have any feedback or suggestions, please don’t hesitate to share—Lá Mây is always here to listen and improve our service quality!

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