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SHIPPING POLICY

Lá Mây’s shipping policy is designed to provide convenience, speed, and peace of mind for our customers when shopping online. We understand that receiving products on time and in excellent condition is a vital part of the shopping experience. Therefore, Lá Mây continuously strives to enhance our delivery services to meet customer expectations.

Below are the key points of Lá Mây's Shipping Policy:

SHIPPING COVERAGE

Lá Mây provides delivery services across the entire territory of Vietnam, including cities, towns, and remote areas. We collaborate with reputable shipping partners to ensure that your orders are delivered safely and promptly.

DELIVERY TIME

  • Urban Areas: Delivery typically takes 1-3 business days from the time the order is confirmed.

  • Suburban or Remote Areas: Delivery may take 3-7 business days, depending on the geographical distance and transportation conditions.
    Lá Mây will provide an estimated delivery time once your order is placed and will make every effort to deliver within the committed timeframe.

SHIPPING FEES

Lá Mây is committed to providing maximum convenience for our customers, including optimizing shipping costs. Below are the specific policies regarding shipping fees to help you choose the most suitable option:
 

1. Free Shipping for Orders Over 1,000,000 VND (Ho Chi Minh City Urban Areas)
Lá Mây offers free shipping for orders valued at 1,000,000 VND or more within Ho Chi Minh City’s urban areas. This policy is designed to save costs and enhance the online shopping experience. Orders will be delivered free of charge via trusted shipping partners, ensuring safety and timely delivery.
 

2. Orders Below the Free Shipping Threshold
For orders valued under 1,000,000 VND, shipping fees will apply based on the delivery location and product weight. However, to minimize costs, customers can explore Lá Mây’s official stores on e-commerce platforms such as Shopee or Lazada, where special promotions often include attractive shipping discounts.
 

3. Express Delivery in Ho Chi Minh City Urban Areas
If you need expedited delivery through services like Grab, Ahamove, or similar courier options, Lá Mây can arrange for fast delivery.

Shipping fees will be calculated based on the rate card of the chosen courier service.
Customers will be informed of the exact shipping costs before confirming their order, ensuring transparency and clarity.

4. Shipping to Areas Outside Ho Chi Minh City
For orders delivered to suburban areas or provinces outside Ho Chi Minh City, Lá Mây collaborates with reputable carriers like Vietnam Post (VNPost) to ensure that goods reach customers safely and promptly.

  • Customers can refer to Vietnam Post’s shipping fee rates or contact Lá Mây for detailed information.

  • Delivery time will depend on the geographical distance and the shipping method chosen (standard or express delivery).

ORDER TRACKING

Lá Mây ensures that you can conveniently track the status of your orders. To assist you, we provide two main methods for updating your order status:
 

1. Contact Customer Support
You can directly contact Lá Mây’s Customer Support Team to get detailed information about your order status. Our support team is always ready to listen and address any of your concerns.

  • Contact Channels:

    • Facebook: Visit Lá Mây’s official page to chat directly and receive assistance.

    • Telegram: Reach out via Lá Mây’s Telegram channel for quick support.

When contacting us, please provide your order ID or purchase details so we can check and respond promptly.
 

2. Updates from Partner Delivery Services
Once your order has been handed over to a partner delivery service, Lá Mây will send your tracking number via email or message. You can use this tracking number to check the status of your order directly on the delivery service’s system, such as:

  • VNPost

  • GrabExpress

  • AhaMove, and other logistics partners.

A link to the tracking page will be included with your tracking number, allowing you to easily monitor your delivery progress. The partner systems will provide information such as:

  • Time of package receipt.

  • Current location of the package.

  • Estimated delivery time.

INSPECT & RECEIVE PRODUCTS

Check Your Products Upon Delivery – Essential to Protect Your Rights
At Lá Mây, we strive to ensure the best shopping experience for you, from placing your order to receiving your products. Therefore, carefully inspecting the condition of your items upon delivery is a crucial step to safeguard your rights. Here are some specific guidelines:
 

1. Inspect the Product Condition Upon Delivery
When receiving your order, please open the package and thoroughly check the following:

  • Product condition: Ensure the product is not damaged, dented, or broken during transportation.

  • Quantity and specifications: Verify that the received items match your order (including quantity, size, color, and model).

  • Accessories included: Check that all accessories or relevant materials (if any) are complete in the package.
     

2. Lá Mây’s Commitment to Careful Packaging
Lá Mây places great emphasis on carefully packaging every product before handing it over to the delivery service. We use appropriate protective materials such as sturdy boxes, air cushions, or shockproof liners to minimize the risk of damage during transit. However, due to uncontrollable factors such as long-distance shipping or improper handling, unforeseen issues may occasionally arise.
 

3. Steps to Take If an Issue is Found
If you discover any problems with the product, such as damage, missing items, or discrepancies with your order, please follow these steps:

  • Contact Lá Mây immediately: Reach out through our customer support channels such as email, Facebook, or Telegram to report the issue.

  • Provide photographic evidence: Take photos of the product’s condition and the outer packaging (if still intact) so our team can verify the issue and assist you more effectively.

  • Keep the product and packaging: Please retain the product and packaging in their original condition to facilitate the return or complaint process with the delivery service.
     

4. Lá Mây’s Support Commitment

  • Lá Mây is always ready to listen and assist you in any situation. We are committed to resolving all product-related issues promptly and effectively, including:

  • Exchanging the product: We will replace the product if it was damaged during transit.

  • Refunding the purchase: If the product cannot be repaired or replaced, we will issue a refund.

RETURN AND REFUND POLICY

At Lá Mây, we are committed to delivering the highest quality products. However, in the unlikely event that the product you receive does not match the description or has a manufacturing defect, you are entitled to request a return or refund under our established policy. We are dedicated to protecting customer rights and ensuring swift resolution of such requests to provide the highest level of satisfaction.


Please refer to Lá Mây’s Return and Refund Policy for detailed guidelines. Our team is always ready to assist you with any concerns or inquiries regarding this process.

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